Description and Responsibilities:
This position will have the responsibility for direct customer management, as well as providing technical sales service and support, for the Bioscience business in the assigned region. The role includes providing direct technical support to customers and responsibilities for customer relationships and new business development within the geography. As Account Director, the primary responsibilities involve implementing the approved business development strategy for cell nutrition ( and excipient) end uses while maintaining at least organic market growth rates on current customer formulations. As Technical Service Support, this person must understand our products and capabilities technically in order to support sales and work with the Global TSS members in Europe and Americas to provide efficient and effective customer solutions.
This role is responsible for development and support of new business, technically and commercially; and for communicating market needs for the territory to the business management team. This includes interaction with customers to present products and applications data with the objective of demonstrating the high value of the extensive Sheffield Pharma Ingredients' range. Consequently, in conjunction with the leadership team, the individual is expected to execute a key customer development strategy within the region to achieve growth rates beyond market projections.
The primary work setting will be throughout the region with a heavy focus on customer interaction.
Key responsibilities of the role are summarized below and are subject to change according to business needs:
Maintaining and developing existing base business.
Targeting and winning new customers.
Providing Technical expertise to the region.
Qualifications:
- University degree in Microbiology, Biochemistry or Pharmacology or comparable;
- Ability to interact effectively with customers (on a relationship, negotiation and technical level);
- Strong Commercial effectiveness – ability to negotiate and understand customer needs;
- Ability to communicate customer and market needs to colleagues;
- Ability to work effectively with colleagues to provide customer technical solutions;
- Previous experience with selling or supporting Pharma components required. (Sales and /or Technical) Fermentation, cell culture or excipient experience a plus. Must be capable of independently implementing strategy, influencing others and customer negotiation;
- Speak and write English and Spanish;
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